GOOD CALL Reference Guidebook


SKU: Books-Training-Training-Systems-Good-Call-0001 Categories: ,


Every phone call has the potential to help or hurt your firm.

A reference guide book to keep next to your phone.
“Whether you’re giving directions, taking a first call, or giving out visitation details,
there’s a wrong way and a right way. We’ll show you THE RIGHT WAY!”

Developed for everyone who answers the phone.

  • First Calls
  • Shopping Calls
  • Aftercare Calls
  • Visitation and Service Questions
  • Providing Directions
  • Dining and Lodging Recommendations
  • Floral Orders
  • Referrals
  • Taking Messages
  • Transferring Calls
  • Handling Complaints

For licensed and non-licensed staff.

No refunds on training material.