Every phone call has the potential to help or hurt your firm.
A reference guide book to keep next to your phone.
“Whether you’re giving directions, taking a first call, or giving out visitation details,
there’s a wrong way and a right way. We’ll show you THE RIGHT WAY!”
Developed for everyone who answers the phone.
- First Calls
- Shopping Calls
- Aftercare Calls
- Visitation and Service Questions
- Providing Directions
- Dining and Lodging Recommendations
- Floral Orders
- Taking Messages
- Transferring Calls
- Handling Complaints
For licensed and non-licensed staff.
No refunds on training material.