An Exclusive Opportunity to Share Best Practices with Fellow
Online Cremation Providers & Industry Professionals
How can you improve in all operations, including staffing, fulfillment, and digital services? This is the perfect chance for operators to share ideas and best practices. Facilitated by former Amazon executive, Erick Goss, and other industry specialists, including MKJ consultants, this event will offer answers to critical questions like:
- How do I maximize speed and efficiency with staff?
- Should I be shipping cremated remains?
- How do I shift my mindset to serve this particular consumer?
- Do I need to have phone or live online chat services available 24/7?
- How do I distinguish low-cost cremation from my main brand?
Join us in this industry exclusive event to discuss these pertinent questions and develop unique solutions based around your particular situation. Seminar attendance is not required to attend a Mastermind. However, additional savings will apply to those who attend a seminar proceeding or following the Mastermind event.
COURTNEY GOULD MILLER
Chief Strategy Officer, Legal Counsel, and Head of Digital – MKJ Marketing
Courtney is a “go-to” resource in digital marketing for funeral homes and cremation businesses, leveraging MKJ’s Digital 360 program to drive traffic and generate pre-need and at-need leads from search marketing, social media, blogging, email marketing, and online ads. She completed graduate studies in Digital and Content Marketing from Duke University and she is a frequent author and speaker in the deathcare and end-of-life industries. In 2016, she established MKJ’s Nashville office where she leads MKJ’s continuously growing digital team.
Courtney also serves as Legal Counsel for MKJ Marketing and advises funeral homes on best practices for risk management and business strategy from her years of experience representing Fortune 500 companies as an attorney at international law firm O’Melveny & Myers. She also consults and publishes on importing caskets, urns, and merchandise to the U.S., most recently with an article in ICCFA magazine. She chaired MKJ Marketing’s 2015 International Death Care Import-Export Summit in Los Angeles, CA, that brought together experts in caskets and urns, trade law and logistics to talk about what death care professionals should consider when importing caskets and memorial products abroad. Courtney completed her undergraduate degree at Vanderbilt University in Nashville, TN, focusing on Human & Organizational Development. She earned her law degree from UCLA School of Law.