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Getting the Restart Right

by MKJ Marketing
https://www.mkjmarketing.com/app/uploads/2020/06/Courtney-Promo_w-Tag-R1.mp4 COVID-19 has hit our industry hard. Families have less money, pre-need is suffering, and services as we knew them have been decimated. But we have a plan. Join MKJ Marketing Tuesday, June 16 at 2:00 p.m. EST for a virtual presentation, free to register. We will cover:… Read More

Is there a “New Reality” in Funeral Service: Restart Series #2

by Glenn Gould
As cities and states re-open, we at MKJ Marketing are here to advise you on how best to position your funeral home, cemetery, or cremation business. Each of our owners and marketing advisors are sharing their insights in this Restart Series, answering questions we are hearing as we speak with… Read More

COVID-19 is the Tipping Point for Cremation E-Commerce: Restart Series #1

by Courtney Gould Miller
While the COVID-19 pandemic has created countless obstacles in our industry,  there are just as many opportunities for those willing to try something new. Case in point: The e-commerce cremation websites we’ve launched this past month have seen record growth, providing an affordable option for families who want to… Read More

Three Phone Tips You Need to Teach Your Staff Today

by MKJ Marketing
Raise your hand if you’ve had this happen when calling a business: A representative answers, puts you on hold, transfers you from one department to another (twice), then you hear the dreaded dial tone. Your call was lost. Your blood pressure skyrockets. You vow never to call that business again. Read More

Four Secrets to Effective Staff Training

by MKJ Marketing
Consumer expectations are constantly changing—what they expect from service, pricing, and technology. You hear it all the time: everyone wants things faster, but for a lower cost and the highest quality. And yet while the bar has never been set higher by consumers, it is increasingly difficult for funeral homes… Read More