These last few months have been a rollercoaster for the deathcare profession. Funerals have been restricted in ways we’ve never seen, while at the same time, demand for burial and cremation has reached record-breaking levels. With health concerns and economic forces at play, funeral home owners and managers are wondering:
“Am I doing okay with all these changes?”
“How do we compare to similar firms in other markets?”
“What else can I do to ride this out?”
If you’ve had similar thoughts, we want to pose the following questions:
- Are you worried about a drop in your at-need averages?
- Are you concerned seniors are delaying pre-need arrangements?
- Do you see family members left out of arrangements due to travel concerns or health issues?
If you answered “yes” to any of the above, here is what you must do: Your firm needs to master virtual arrangements.