HOME In-house Training
Train with the EXPERIENCED
For nearly 30 years, Marilyn Jones Gould has evolved as one of the best known and most popular convention speakers and seminar trainers. Marilyn applies her counseling and communication skills and knowledge to the areas of professional sales training, sales counseling, customer service and branding.
Training Topics:
- Cremation Arrangement Training
- Customer Service
- Preneed Sales
- How to Overcome Objections
- Dealing with Difficult Families
- How to Handle Price Shoppers
- Event Planning
- Marketing Environmentally-Friendly (green) Services
- Creating Brand Loyalty
- Communicating with Today's Consumers
- Telephone Techniques
Why In-House Training Works:
- All the content is practical and designed specifically for funeral service.
- Most sessions combine more than one topic so funeral homes can accomplish more than one objective.
- The program is created to meet your objectives and schedule.
- We work with you in setting up the program.
- We help you afterwards.
Training arrangements can be made for one or two days, and can be broken up into sessions to make sure your staff members don't miss out.
