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EVERY phone call has the potential to help or hurt your firm.
Make it a Good Call.
Finally, a system to make ALL calls... GOOD CALLS.
Are you doing everything you can to capture your next call? Learn how to handle price shoppers with this DVD video training system created by Marilyn Jones Gould, a renowned trainer of funeral home staff members for nearly 30 years.
- First Calls
- Price-Shopping Calls
- Aftercare Calls
- Visitation & Service Questions
- Providing Directions
- Floral Orders
- Taking Messages
- Transferring Calls
- Handling Complaints
Whether you’re giving directions, taking a first call, or giving out visitation details, there’s a wrong way and a right way. We’ll show you THE RIGHT WAY!