Today’s cost-conscious consumers are shopping around more than ever before. While everyone in business recognizes the opportunity that shoppers represent, many funeral directors are unprepared to handle shopping calls, resulting in lost opportunity and lost revenue.
This training provides an interactive opportunity to learn from the best. Marilyn Jones Gould will teach proven techniques for handling price shoppers with success, every time.
Special bonus “train the trainer” session for those attending who are planning to train the entire staff on phone shopping.